Cancellations & refunds
Updated 4 October 2026
D.D. SHARMA & SONS PTY LTD trading as Chilli Bites Indian · ABN 68 626 487 303
Staging demonstration: no real payments, food fulfilment or table reservations. Live services described here apply only when those services are enabled.
How to get help
Call (03) 5622 2262 as soon as possible with your order number and what went wrong. The supplier is D.D. SHARMA & SONS PTY LTD (ABN 68 626 487 303), trading as Chilli Bites Indian. Keep your receipt and, where useful, a photo so we can investigate. Prompt reporting helps us resolve food issues; it is not a condition that removes statutory rights.
Cancelling or changing your mind
Contact us promptly to request a cancellation or change. We will check whether the order has been accepted or preparation has begun and explain what can be done. A change-of-mind refund is not guaranteed once food is being prepared. This is separate from your rights where food or service is faulty, unsafe, not as described or not supplied.
If we cannot fulfil your order
If the restaurant declines or cannot fulfil an order, any money taken for the unfulfilled supply will be returned, unless you agree to an alternative. An unaccepted order may be automatically cancelled after its acceptance deadline. Cancellation and refund completion are different states: check the refund message and contact us if it remains unresolved.
Consumer guarantees
Your rights under the Australian Consumer Law apply regardless of our policies. Depending on the problem, you may be entitled to a refund, replacement or another remedy. We do not use a blanket no-refunds policy or require store credit instead of a refund where you are entitled to one.
Refund processing
Where a refund is due, we normally return it through the original payment method. Payment-provider and bank processing times vary; we cannot promise an instant bank credit. Contact us if a refund is delayed. Test payments on staging do not move real money and cannot create a real refund. For marketplace orders, use that platform’s support process or contact us for help identifying the order.
Contact: (03) 5622 2262 · 4/55 Smith Street, Warragul VIC 3820. Business contact: Dushyant Kumar Sharma.